Returns

Products in the original packaging can be returned or exchanged for any reason. Simply send the items back to us within 14 days of receipt and we will refund your money or exchange your product.

A free postage item will incur a restocking fee of $9.00 from your total refund.

Damaged & Incorrect Items: Should you receive an incorrect or damaged product, please contact us immediately using an online form for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

Instructions for returning products:

  1. Contact us at support@austravit.com to let us know that you wish to return the item purchased. Please indicate the reason for return.
  2. We will send you the instructions to send the product back to us to the specified address in the email. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
  3. Indicate whether you would like an exchange or a refund.
  4. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
  5. Send the package from your preferred shipping location.
  6. We will contact you upon receiving the package from you.

 

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